Privacy Policy

Tanned Co. ("we", "us") operates automated spray tan studios in Caringbah, Edensor Park, Kings Park, Smeaton Grange and Woollahra, NSW, and the website tannedco.com.au. This policy explains how we handle your personal information, in line with the Australian Privacy Principles.

Tanned Co. is operated by Tanned Co Australia Pty Limited (ABN 42 690 766 815).

What we collect

• Your name, email address and mobile number when you claim an offer, send an enquiry or book.
• The studio you choose and the details of your enquiry.
• Booking, membership and payment records when you buy through our booking portal or app.
• Website usage information, such as pages visited, device and browser type, and the campaign or site that referred you, collected with cookies and Google Analytics.
• Anything you type into our website chat assistant.

We do not collect your full card details. Payments are processed by our payment providers.

How we use it

• To send you the offer you asked for, by SMS.
• To answer your enquiries and manage your bookings, packs and membership.
• To send you news and offers by SMS and email, but only if you have agreed to receive them.
• To run, secure and improve our website and services.
• To meet our legal obligations.

Who we share it with

We share personal information only with service providers that help us run the business, including:

• our customer relationship and SMS platform;
• our booking and membership system (GymMaster) and payment processors;
• email delivery, spreadsheet and record-keeping tools (including Google Workspace);
• website hosting, analytics (Google Analytics) and our chat assistant provider.

Some of these providers store information outside Australia, including in the United States. We do not sell your personal information.

Marketing and unsubscribing

You can stop marketing messages at any time by replying STOP to an SMS, using the unsubscribe link in an email, or emailing hello@tannedco.com.au. We will still send messages you need about your bookings or membership.

Cookies and analytics

Our website uses cookies and Google Analytics to understand how visitors use the site. You can block or delete cookies in your browser settings; the site will still work.

Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as we need it for the purposes above or as the law requires.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by emailing hello@tannedco.com.au or calling 1300 826 633. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.